Shipping policy
Last updated: November 2, 2026
This policy explains delivery arrangements for physical products purchased from lesunnyparcel.shop.
Supported destinations
We accept orders for United States and United Kingdom destinations available at checkout. Any address restrictions are disclosed before payment.
Dispatch schedule
Paid orders normally dispatch within 2–3 business days after payment confirmation. Business days are Monday through Friday, excluding United States public holidays.
If we cannot meet the dispatch commitment, we will notify you, provide a revised estimate, and explain cancellation for a prompt full refund. Where required, we will obtain consent to the delay or cancel and refund the order. FTC shipping guidance
Estimated arrival
Transit generally takes 20–45 calendar days after dispatch, in addition to processing time.
The relevant estimate is disclosed before purchase. Where required, we obtain agreement to delivery beyond 30 days. UK distance-selling guidance
If an order exceeds the stated delivery window, contact us for investigation and an appropriate resolution. Carrier inquiries do not extend mandatory delivery or refund deadlines.
Shipping fees
- Merchandise subtotal greater than US$30 after discounts: free standard shipping.
- Merchandise subtotal US$30 or less after discounts: shipping charges shown before payment.
Shipping charges do not count toward the merchandise threshold. Equivalent thresholds for other checkout currencies will be disclosed.
Taxes and customs charges
Applicable sales taxes, VAT, import duties, and necessary customs clearance charges are included in the disclosed total or covered by us.
Customers are not responsible for additional tax or import charges beyond that total. If a carrier requests unexpected payment, contact us for resolution or reimbursement.
Tracking information
After dispatch, email reissemalos@outlook.com with your order number and checkout email address to obtain your tracking number and available tracking instructions.
Tracking events depend on carrier scans and may not update immediately.
Lost parcels and delivery issues
If a parcel is lost in transit, we will investigate and arrange a free replacement, or a refund if you prefer or replacement is unavailable.
A tracking status showing delivery does not automatically prevent a non-receipt claim.
For damaged, incorrect, or incomplete orders, describe the problem and provide photographs if reasonably available. We cover shipping costs associated with resolving transit damage and our fulfillment errors.
Address corrections
Check your address before ordering. Email corrections promptly so we can attempt changes before dispatch.
Any reasonable extra redelivery charge caused by an incorrect customer-provided address will be explained and agreed before proceeding. We cover redelivery costs caused by our errors.
Shipping assistance: reissemalos@outlook.com